Shipping policy
We do our best to ship orders within 1 to 3 business days from the time that we receive them. For custom jewelry orders, please allow one week for us to create your piece(s) before we ship. If any items needed to fill your order are out of stock, we will either substitute a similar item of equal value, or we will contact you with an estimated time of arrival for that item, to find out how you would like to proceed. In cases where either option is viable, we will refund that portion of your purchase via the payment method that was used when your order was initially placed.
At checkout a number of shipping options will be offered according to your geographical location. If you have specific needs concerning shipping please contact us.
Shipping options are listed below:
Our default shipping method is Priority Post International through the Poste Italiane. Most orders are well-packaged in bubble wrap, and are shipped in padded envelopes to keep the weight down in order to save on shipping charges. Most of our orders are shipped outside of Italy, and we have found the Priority Post International option to be a reliable, inexpensive shipping option. International orders generally arrive within 7-14 days, depending on their final destination.
*Priority Post Italy:
Your package is Tracked but not signed for by Recipient. As this option is not insured, customer assumes risk in case of lost packages.
*Priority Post International:
Your package is Tracked but not signed for by Recipient. As this option is not insured, customer assumes risk in case of lost packages.
*Registered Post International: Tracked & Signed For
Your package is tracked and must be signed for upon delivery. Because of the extra handling involved, this shipping method can take longer than Priority Post. We recommend it for shipping orders over €100.
*International Express In Europe (2 - 3 Day):
Tracked & Signed For
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Customs/Duty Charges
We ship from Tuscany, Italy.
Customs/Duty Charges - Italy to the United States: Our research and experience shows that orders of Jewelry / Beading Supplies shipped from Italy to the United States can have a value of up to $600 USD before there are duty fees. However, if duty fees do apply, these charges are entirely the responsibility of the purchaser.
European Union: There are no customs/duty fees to be paid when buying goods coming from within the European Union.
Other countries may or may not charge customs/duty fees on items that you purchase from us. If duty fees do apply, these charges are entirely the responsibility of the purchaser.